Frequently Asked Questions
Everything you need to know about shopping with CAMILLA AND MARC.
What is your return policy?
We offer returns on full-priced items within 14 days of delivery for a refund or exchange. Items must be in original condition with all tags attached. Please note that sale items are eligible for store credit only, unless deemed faulty.
How long does shipping take?
Domestic orders within Australia typically arrive within 1-3 business days via Express Post. International shipping times vary by location but generally take between 3-7 business days via DHL Express.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options through Afterpay, Klarna, and PayPal.
Can I change or cancel my order after it has been placed?
Once an order is placed, it is processed immediately by our warehouse team. Therefore, we are unable to guarantee any changes or cancellations. Please contact our Customer Care team as soon as possible if you require assistance.
How do I find my correct size?
Each product page features a detailed size guide and specific garment measurements. If you are between sizes or need personalized styling advice, our online consultants are available via Live Chat to help you find the perfect fit.
Are your garments sustainably produced?
At CAMILLA AND MARC, we are committed to circularity and ethical manufacturing. We prioritize high-quality natural fibers and work closely with our supply chain partners to ensure fair labor practices and reduced environmental impact.